💳Session Payment and Patient Charging

This policy outlines how session payments and patient charges are handled in cases of cancellations, reschedules, and no-shows, based on who initiates the change.

1. Berry Street–Sourced Patient Cancellations, Reschedules, and No-Shows

• Providers will be paid the full rate for the session that was originally scheduled. (ex. A 90 minute initial appointment at the $35/hr rate will be paid out at $52.50.)

• Each patient is eligible for one courtesy waiver in which you are still paid. After this, if you choose to waive a patient’s fee again, the session will not be payable to you.

• Patients are automatically charged by the system for missed sessions (both insurance and private pay), unless you indicate in the Healthie appointment note or reach out to [email protected] before the charge period, usually 24 hours.

• You are not responsible for checking or maintaining the patient’s card on file. You will be paid by Berry Street even if a patient's card declines.

2. Provider–Sourced Patient Cancellations, Reschedules, and No-Shows

• For insurance patients, Berry Street will automatically charge for no-shows unless you notify us in advance (via appointment notes or email) before the 24-hour cutoff.

• If you notice that you were not paid out for a provider sourced patient no show in your invoice, please email us at [email protected] with with appointment time, date, and patient ID.

• For private pay patients, you are responsible for charging for all sessions, including no-shows and late cancellations, and may waive the fee at your discretion.

• You are responsible for ensuring that all provider-sourced patients have an active card on file in order for payment to be processed.

• Please see our resource on provider sourced cash pay billing and invoicing for additional information.