🔢Paid Time & Units

Berry Street compensates providers based on actual time spent in session, not scheduled duration.

To protect providers, patients, and the integrity of the Berry Street network, all practitioners must follow strict billing and documentation standards outlined in the onboarding module, Billing Compliance and Documentation Integrity. Only real-time, direct patient interactions—such as in-person sessions, phone calls, or live video visits—are billable, and the time must be continuous within a single session (e.g., a call restarted after a tech issue counts if documented properly).

Non-billable activities include reviewing food journals outside sessions, messaging patients, collateral contacts, or any work done without live, face-to-face (or voice) interaction. Improper billing risks audits, contract loss, and patient access to care, and may result in provider deactivation. When in doubt, email [email protected] for guidance.

Time is converted into billing units (1 unit = 15 minutes), rounded to the nearest quarter hour.

Examples:

• 43 minutes with patient → 3 units (45 mins paid time)

• 78 minutes with patient → 5 units (75 mins paid time)

Billing Table:

0–7 min	0	Not billable
8–22 min	1	15 min
23–37 min	2	30 min
38–52 min	3	45 min
53–67 min	4	60 min
68–82 min	5	75 min
83–97 min	6	90 min
98–112 min	7	105 min
113–127 min	8	120 min

Note: Phone sessions are billable as direct time. For phone manual documentation instructions, click here.

Administrative tasks, charting, or communication outside of session time are not billable. It’s important to maintain clear time boundaries — see our resource here!