Patient Management

This section offers guidance on managing your patient caseload effectively and ethically at Berry Street.

This section provides clear guidance for managing your patient caseload effectively and ethically at Berry Street. It includes strategies for re-engaging inactive patients, coordinating family and dependent care, ensuring session safety, handling transfers, and addressing inappropriate behavior and crises. You’ll also find protocols for no-shows, late cancellations, fees, and payment disputes to support smooth, professional patient management.

👉 Patient Management section covers:

• Coordination for Partner, Family, and Dependent Nutrition Services

• Provider Safety Policy

• Patient Crisis Management

• Patient No-Show/Late Cancellation Policy & Templates

• Patient Transfer Process & Scope of Practice

• Re-engaging Patients, Archiving and Unarchiving Patient Profiles

• Sessions When Patients Are Not in a Private Space

• Supporting Patient Care: Team Coordination

• Patient Medical Documentation Support

• Requesting Additional/Updated MNT Benefit checks

• Product Samples & Gifts

• Treating Family Members