🖥️Technology & Platform Reliability

Reliable technology is essential to delivering high-quality virtual nutrition care. This section outlines Berry Street’s expectations and procedures for maintaining a consistent, secure, and professional telehealth experience. Providers are responsible for ensuring their systems meet minimum technical standards and for following proper steps during any platform disruption.

Berry Street’s technology policies are divided into two key areas:

• Technical Competency Recommendations – Expectations for provider proficiency with virtual tools, hardware, and internet requirements, as well as best practices for ensuring smooth and compliant telehealth operations.

• Platform Outages – Guidance on identifying and responding to system or connectivity issues, including what to do when an outage occurs, how to document phone sessions, and payment policies for affected appointments.

Together, these policies help ensure care continuity, data security, and patient trust across all Berry Street virtual services.