‼️Service/Platform Outages

In rare cases, unexpected technical issues or external events may disrupt scheduling, charting, or live sessions. While uncommon, these interruptions can result from factors such as internet or power outages, or other regional infrastructure disruptions.

Action Steps:

• Email [email protected] immediately to report the issue.

• Include a brief description, timestamp, and screenshot if possible.

• The Berry Street team will confirm whether the issue is isolated or widespread and share guidance once more information is available.

• If feasible, complete the visit by phone and document the session in the patient’s chart (including date/time, duration, and note that the session was completed by phone due to a service interruption).

* Note: If an interruption prevents a session from being completed and is determined to be outside Berry Street’s control (for example, a local internet or power outage), the missed session will not be compensated.